LogMate / Legal
Refund and Cancellation Policy
Effective date: 26 September 2026
This policy explains how cancellation and refund requests for LogMate purchases are handled. It applies alongside the Terms and Conditions and does not remove rights available under South African law.
1. Subscription billing
Paid LogMate subscriptions are billed monthly in advance at the plan price displayed at checkout. A recurring payment continues until cancellation takes effect. Keep your payment confirmation and check the billing date shown in your account or payment correspondence.
2. How to cancel a subscription
To request cancellation, email ruanhat06@gmail.com from the email address associated with your LogMate account. Include your account email, plan, and a request to cancel. We will confirm receipt and the effective date. To help avoid the next renewal, send your request before the next scheduled billing date. You remain responsible for charges processed before the cancellation takes effect.
When cancellation takes effect, future recurring renewals stop. Unless applicable law requires otherwise, paid access continues until the end of the current paid period and no new partial-period charge is due.
3. Refund requests
Subscription fees and one-time purchases are generally non-refundable once the paid period or digital feature has begun, except where a refund is required by law or approved under this policy. This does not restrict any applicable cooling-off, cancellation, refund, or other consumer right under the Consumer Protection Act 68 of 2008 or other applicable law.
We will review requests involving a duplicate or incorrect charge, an unauthorised transaction, a payment for which the purchased feature was not provided, or another circumstance where a refund is required by law. Send the request promptly to ruanhat06@gmail.com with your account email, transaction reference, date, amount, and a short explanation. Do not send full card details or passwords.
We may ask for reasonable information to verify the transaction. Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and financial institution. Paystack processes payments on our behalf and may have separate procedures.
4. One-time purchases and export credits
A one-time export purchase is charged separately from a subscription. If payment is confirmed but the purchased export cannot be made available, contact us with the transaction reference so we can investigate and, where appropriate, restore the credit or issue a refund. A completed or used export is not refundable except where required by law.
5. Service problems
If a paid feature is unavailable or a payment appears incorrect, contact ruanhat06@gmail.com. We will investigate and explain the next steps. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.
6. Contact
Send cancellation or refund requests to ruanhat06@gmail.com. For privacy matters, see the Privacy Policy.